Cancellation Policy

  • If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.
  • If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
  • If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

Please note: A minimum of 2 guests per tour applies. There is a possibility of cancellation of confirmation should there not be enough guests to meet requirements. In the event of this occurring, you will be offered an alternative or a full refund.

Accommodation booked on overnight tours is also subject to change for operational reasons and suitable alternative accommodation will be booked.

1. Detailed description of goods and/or services
Cape To Grape Wine Tours Pty Ltd is a business in the tourism industry that offers clients tours in the Western Cape.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way email communication.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Cape To Grape Wine Tours Pty Ltd is subject to availability. In cases of unavailability, Cape To Grape Wine Tours Pty Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy
Cape To Grape Wine Tours Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information”
shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Cape to Grape Wine Tours bank account, the details of which will be provided on request.

7, Card acquiring and security
Card transactions will be acquired for Cape to Grape Wine Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring
Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Cape To Grape Wine Tours Pty Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency isSouth African Rand (ZAR).

10 Responsibility
Cape To Grape Wine Tours Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11 Country of domicile
This website is governed by the laws of South Africa and Cape To Grape Wine Tours Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12 Variation
Cape To Grape Wine Tours Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13 Company information
This website is run by Cape To Grape Wine Tours Pty Ltd (close corporation) based in South Africa

14 Cape To Grape Wine Tours Pty Ltd contact details
Email: bookings@capetogrape.co.za Telephone:+27 82 802 5246